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Claims Assistance

Claims Menu : Contact The Claims Department | Claims Advice | Claim Guidelines

At Keegan & Pennykid (Insurance Brokers) Ltd we endeavour to provide a first class service throughout all aspects of the insurance process. Our claims department is on hand to provide advice and guidance in the event of a risk incident occurring.

In addition, many insurance companies provide a claims facility which enables you to r

eport an incident directly to them. For the details of such facilities (many of which operate on a 24-hour basis) please select your insurer or the type of insurance for which you are covered from the list below. For step-by-step guidance on how to make a claim click here.

If your insurer or type of insurance for which you are covered is not shown below then please contact us our claims department for further assistance.

Charities
For all Charities and Voluntary Organisations which are insured through the Encompass Policy please contact our claims department for assistance.

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Premier Hotel Scheme
As part of the Premier Hotel Scheme underwritten by NIG, there is a 24-hour motor breakdown and accident assistance service available.
To contact the Helpline tel: 0117 934 0147

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Scouts
For all Scout Group Claims please contact us our claims department for assistance.

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Tennis and Bowling Clubs
For all tennis and bowling club claims please contact us our claims department for assistance.

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AXA

AXA Commercial Lines

Commercial motor and property claims:

  • 0870 333 0936
    Or write to:
    PO Box 196
    Bolton, BL1 1FQ

Commercial Liability Claims:

  • 0870 9000 668
    Or write to:
    PO Box 325
    Bolton, BL1 1FQ
AXA Commercial Lines

For all personal lines claims:

  • 0870 600 2374
    Or write to: PO Box 197
    Lancaster
    LA1 1WG

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Allianz Cornhill
  • Household Claims Centre (24 hours): 0845 073 1114
  • Motor Non-Fleet: 0845 6000 676

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Ansvar
  • Ansvar Business Helpline Services (24 hours): 0117 934 0437
    (Services include: Eurolaw Commercial Legal Advice; Tax Advice; Business Assistance)
  • Ansvar Business Helpline Services - Counselling Helpline (24 hours): 0117 934 2121

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Aviva
  • Commercial Property Claims: 0500 114 477
  • Household including Neighbourhood Watch: 0800 015 0324
  • Minibus Plus Claims: 0800 072 4365
  • Motor Claims: 0800 678 999
  • Residential Buildings Policy Claims: 0800 555 333
  • Aviva Tapestry Policy Claims: 0800 015 3021

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BIBA
  • Travel Claims Helpline: 0845 310 8052

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Fortis
  • Motor Claims Helpline: 08701 222 020
  • Household Claims Helpline: 08701 222 021
  • Caravan / Camping Claims Helpline: 08701 222 021
  • Travel Claims Helpline: 08701 222 025

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RSA

Household Glass Claims
RSA Household Policyholders in respect of emergency boarding and glass replacement to doors and windows contact Pilkingtons on: 0800 590 925

Commercial Property Glass Claims
0800 169 1364 (24 hour helpline)

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Zurich
  • Commercial Claims Centre
    (all UK Commercial Claims including motor, property and liability)
    08453 002 055
  • Household Claims 0870 010 8888
  • Private Car Claims 0800 400 641
    (24-hour helpline for roadside assistance and claims)

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Every effort is made to ensure that the details contained on this page are kept accurate and up-to-date. If, however, you are aware of any changes to the aforementioned helplines then please do not hesitate to contact us.

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