Counselling Care

What is it?

Counselling Care provides employees and volunteers with 24 hour access, 365 days a year to a telephone counselling service. This enables them to speak with professional counsellors who will ensure that callers have time to talk through their concerns and feelings, helping to clarify the practical and emotional issues. Callers will find the support given by a counsellor beneficial during difficult times and will be more able to consider the options available when deciding upon any changes that need to be made.

The only information that callers need divulge is the scheme code number. This guarantees total anonymity. Remember, the service can be used when the callers wish, and as many times as the caller wishes.

Who provides it?

This is an initiative with the Care Assist Group. All telephone counsellors are qualified, experienced members of the British Association for Counselling and fully adhere to the Code of Practice and Ethics. This absolute commitment to professional standards and ethics guarantees the independence and integrity of the service.

Who can use it?

Where cover is operative this service is available to all employees and volunteers. In addition to that, the service is also available to their immediate family and relatives.

To effect cover or simply obtain a quotation, complete the following questions and submit the form to us electronically by clicking on the 'continue to next stage: final check' button, below. Should cover be effected, we will return confirmation to you along with the details of the Counselling Service telephone number as well as the details of the scheme code number.

The page that loads after you fill in the form and click on the button, below, is one that displays all of the form data you've entered. This lets you check all of your responses again, and then choose to either confirm and send the data or make changes.

After sending the message with the data at the end of step 2, you will see a page that restates the details of what you have sent to us. You may print out this page for your records, but please note that it does not confirm that the Counselling Care cover is already effective.

Should cover be effected, we will return confirmation to you along with the details of the Counselling Service telephone number as well as the details of the scheme code number.

Number of Employees:

Please check the wording of this Proposal and the data you have entered carefully before proceeding by clicking on the 'continue to next stage: final check' button, below. Clicking on the button will not submit your details yet, but will cause another page to load.

The new page that loads will give you a chance to check your data again, and if you need it you will get another opportunity to make changes before finally sending the data.

If you notice an error shortly after sending the data (when you see the page that invites you to print the submitted data out for your records) you can resubmit a corrected version. After submitting, you can try using your browser's Back button to return to the form. If you are lucky, the data might still be displayed, which would save you typing it all in again.

If you resubmit in this way, please also indicate this here:

If you only notice an error much later and it's too late to go back and resubmit, or you find that the data has disappeared from the form when you return to it, please make a copy of your printed record and fax it to us along with an indication of the change(s) you wish to make.

Alternatively, please call us on (0131) 225 6005 and explain the change(s) you would like us to make for you.

Please note that in such circumstances we may have to send you a form to fill in on paper and sign in order to confirm changes.