Claims Assistance

Insurance Claim Form

At Keegan & Pennykid (Insurance Brokers) Ltd we endeavour to provide a first class service throughout all aspects of the insurance process. Our claims department is on hand to provide advice and guidance in the event of a risk incident occurring.

In addition, many insurance companies provide a claims facility which enables you to report an incident directly to them. For the details of such facilities (many of which operate on a 24-hour basis) please select your insurer or the type of insurance for which you are covered from the list below. Read more for a step-by-step guide on how to make a claim.

If your insurer or type of insurance for which you are covered is not shown below then please contact our claims department for further assistance.

Charities/Village & Community Halls

For all Charities and Voluntary Organisations which are insured through the Encompass Policy please contact our claims department for assistance.

Scouts

For all Scout Group Claims please contact our claims department for assistance.

Tennis and Bowling Clubs

For all tennis and bowling club claims please contact our claims department for assistance.

AXA Commercial Lines

Commercial motor and property claims:

  • 0870 333 0936
    Or write to:
    PO Box 196
    Bolton, BL1 1FQ

Commercial Liability Claims:

  • 0870 333 0936
    Or write to:
    PO Box 196
    Bolton, BL1 1FQ

AXA Personal Lines

For all personal lines claims:

  • 0870 556 1161
    Or write to: PO Box 197
    Lancaster
    LA1 1WG

Allianz Cornhill

  • Household Claims Centre (24 hours): 0845 073 1114
  • Motor Non-Fleet: 0845 6000 676

Ansvar

  • Ansvar Business Helpline Services (24 hours): 0117 934 0437
    (Services include: Eurolaw Commercial Legal Advice; Tax Advice; Business Assistance)
  • Ansvar Business Helpline (24 hours) – Counselling Helpline: 0117 934 2121

Aviva

  • Commercial Property Claims: 0500 114 477
  • Household including Neighbourhood Watch: 0800 012345
  • Motor Claims: 0800 678 999
  • Residential Properties Policy Claims: 0844 89 15054
  • Aviva Distinct Policy Claims: 0800 015 3021
  • Out of Hours Claims: 0800 012345 (Please note to use this number if your policy number starts with BR).

BIBA

Travel Claims Helpline: 0845 812 3441

AGEAS

  • Motor Claims Helpline: 08451 223 018
  • Household Claims Helpline: 08451 223 019
  • Travel Claims Helpline: 0845 1 223 283 

RSA

Property Claims0845 077 0120

  •   Emergency Glass Replacement Service: 0845 155 1221
  •   Emergency Commercial Customer Care Service: 0800 316 894

Motor Claims

  • Private Car: 0845 0704586
  • Commercial: 0845 675 0404

Motor Trade Claims: 0845 077 0119

  • Emergency Roadside Assistance: 0845 300 1181
  • Emergency Windscreen Repair: 0800 783 4695 

  

Zurich

  • Commercial Claims Centre
    (all UK Commercial Claims including motor, property and liability)
    08453 002 055
  • Household Claims 0870 010 8888
  • Private Car Claims 0800 400 641
    (24-hour helpline for roadside assistance and claims)

Every effort is made to ensure that the details contained on this page are kept accurate and up-to-date.

If, however, you are aware of any changes to the aforementioned helplines then please do not hesitate to contact us.

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