About Us

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Welcome to Keegan & Pennykid

British Insurance Brokers' Association

Keegan & Pennykid was founded in Edinburgh in 1968 and is dedicated to providing its clients with professional and independent insurance and financial services advice.  We provide advice across the UK and Northern Ireland, to a broad range of clients including individuals, businesses, charities, voluntary organisations, social enterprises, community interest companies (CICs) and the not for profit sector.  To find out more about the services we provide please follow the link to our Corporate Brochure.

“Insurance is intangible and the Insured only sees the value of the insurance when they have a claim. It is therefore extremely important that a client receives on-going advice ensuring that their insurances are properly arranged providing them with peace of mind that the cover they require will meet their needs.”

Kenneth Pennykid
Managing Director

Our involvement with the third sector

With over 35 years’ experience, Keegan & Pennykid are at the forefront of providing independent insurance and financial services advice to third sector organisations in the UK.  In 1997, we launched “Encompass”, our insurance policy designed specifically for Charities and Voluntary Organisations.

Encompass has since evolved to become one of the UK’s leading insurance and financial services schemes for the third sector and is endorsed by SCVO, WCVA and LVSC.  So far, since 1997, we have given back over £1.5m to the third sector through the provision of Encompass.

Financial Ombudsman Service

Keegan & Pennykid (Insurance Brokers) Ltd is covered by the Financial Ombudsman Service.

This means that if we cannot resolve certain complaints through our own internal complaints procedure, they may be referred to the Financial Ombudsman Service.

Their address is:

Financial Ombudsman Service,
Exchange Tower
London
E14 9SR

You can telephone them on 0300 123 9123 or log on to their website at www.financial-ombudsman.org.uk

Further details are provided within our leaflet “Complaint Standards” which can be viewed by clicking the link below:

Complaints Leaflet PDF

With effect from January 2017, Keegan & Pennykid (Insurance Brokers) Ltd is required by the UK Financial Conduct Authority (FCA) to publish details about the complaints we have received. To view our complaints information click here

If you have purchased your policy online and are unhappy with the product or the service you received, you can also use the European Commission’s Online Dispute Resolution service to make a complaint at http://ec.europa.eu/consumers/odr/. The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after the insurers have had the opportunity to consider and resolve this.

Keegan & Pennykid Insurance Brokers: Terms Of Business For General Insurance

The Keegan & Pennykid Story

Our short film tells the story of Keegan & Pennykid and its position within the Benenden family.  The film can be viewed below.

 

 

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